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1 00:00:33,496 --> 00:00:34,756 Chris: Dave is not with us today. 2 00:00:35,086 --> 00:00:36,586 In fact, Dave is under the weather. 3 00:00:36,586 --> 00:00:38,386 We would Really appreciate some prayers. 4 00:00:38,386 --> 00:00:41,386 for Dave's health, but I've got Wayne with me. 5 00:00:41,386 --> 00:00:44,116 And today we're going to go over one-on-one meetings. 6 00:00:44,116 --> 00:00:44,416 Wayne. 7 00:00:44,416 --> 00:00:45,016 Wayne: How's your week, 8 00:00:45,016 --> 00:00:45,376 Chris: man. 9 00:00:46,036 --> 00:00:46,546 Wayne: It's Monday. 10 00:00:46,786 --> 00:00:47,446 It's going great. 11 00:00:48,106 --> 00:00:49,066 Chris: That's a good start. 12 00:00:49,546 --> 00:00:51,526 Everything Starts with a good start. 13 00:00:51,526 --> 00:00:52,396 So wonderful. 14 00:00:54,076 --> 00:00:55,756 Wayne: Why do you use one-on-one meetings? 15 00:00:56,596 --> 00:00:57,016 Chris: Yes. 16 00:00:57,946 --> 00:00:58,396 Wayne: A lot. 17 00:00:59,386 --> 00:00:59,956 Chris: How often 18 00:00:59,956 --> 00:01:01,246 Wayne: do you have your one-on-one? 19 00:01:01,246 --> 00:01:01,756 Chris: meetings? 20 00:01:02,836 --> 00:01:03,736 Wayne: At least weekly. 21 00:01:04,606 --> 00:01:04,966 Okay. 22 00:01:05,386 --> 00:01:06,646 They're not always scheduled. 23 00:01:06,916 --> 00:01:07,366 but. 24 00:01:08,116 --> 00:01:10,336 Anything of value to discuss in depth? 25 00:01:10,426 --> 00:01:11,266 Chris: Usually one-on-one. 26 00:01:11,333 --> 00:01:12,623 You got the crowds. 27 00:01:13,223 --> 00:01:14,213 Approval with you. 28 00:01:14,633 --> 00:01:16,613 Would you believe that according to Gallup. 29 00:01:16,883 --> 00:01:18,593 employees who have a regular. 30 00:01:18,593 --> 00:01:20,003 one-on-one meeting with their 31 00:01:20,033 --> 00:01:20,693 Wayne: managers. 32 00:01:20,963 --> 00:01:22,043 Chris: are Three times. 33 00:01:22,043 --> 00:01:24,023 more likely to be engaged at work? 34 00:01:25,013 --> 00:01:25,073 Wayne: I 35 00:01:25,073 --> 00:01:25,553 Chris: I believe that. 36 00:01:25,613 --> 00:01:26,578 If I could tell you. 37 00:01:26,608 --> 00:01:28,048 you could have your team. 38 00:01:29,158 --> 00:01:30,088 Three times more 39 00:01:30,178 --> 00:01:30,448 Wayne: games. 40 00:01:30,598 --> 00:01:31,228 They are just 41 00:01:31,228 --> 00:01:32,848 Chris: by having a one-on-one. 42 00:01:32,848 --> 00:01:33,148 meeting. 43 00:01:33,148 --> 00:01:35,698 Doesn't that tell you one-on-ones are so valuable. 44 00:01:35,908 --> 00:01:36,148 Yeah. 45 00:01:37,018 --> 00:01:38,038 It gives a lot of value. 46 00:01:38,038 --> 00:01:38,668 to both. 47 00:01:38,998 --> 00:01:41,518 The employee and the employer, the manager. 48 00:01:41,518 --> 00:01:42,208 and even helps 49 00:01:42,238 --> 00:01:44,038 Wayne: the overall organization. 50 00:01:45,328 --> 00:01:45,568 What are 51 00:01:45,718 --> 00:01:46,438 Chris: of the benefits of. 52 00:01:46,438 --> 00:01:47,068 a one-on-one. 53 00:01:47,203 --> 00:01:47,503 Wayne: It. 54 00:01:48,013 --> 00:01:49,783 Gives the employee value. 55 00:01:50,233 --> 00:01:50,803 Absolutely. 56 00:01:51,703 --> 00:01:53,983 It gives them some skin in the game, so 57 00:01:53,983 --> 00:01:54,433 Chris: to speak. 58 00:01:54,523 --> 00:01:54,973 Yes. 59 00:01:55,333 --> 00:01:55,783 Wayne: not a. 60 00:01:55,789 --> 00:01:56,252 Cloak. 61 00:01:56,672 --> 00:01:58,202 I had which everything operates. 62 00:01:58,202 --> 00:01:59,282 in they're just expected. 63 00:01:59,372 --> 00:01:59,762 Chris: so they get. 64 00:01:59,792 --> 00:02:00,092 Wayne: a little 65 00:02:00,092 --> 00:02:00,422 bit of. 66 00:02:01,352 --> 00:02:02,432 The other side of it. 67 00:02:02,972 --> 00:02:03,272 Chris: So 68 00:02:03,572 --> 00:02:03,872 Wayne: So 69 00:02:04,382 --> 00:02:05,552 then they're invested. 70 00:02:05,732 --> 00:02:06,842 and they want 71 00:02:06,872 --> 00:02:07,262 Chris: to. 72 00:02:08,702 --> 00:02:11,402 Help the company, but they also want to help you because you 73 00:02:11,462 --> 00:02:12,272 Wayne: taken the time 74 00:02:12,812 --> 00:02:13,352 Chris: to help them. 75 00:02:13,442 --> 00:02:13,922 Yes. 76 00:02:14,042 --> 00:02:16,022 Wayne: So it's just very symbiotic in that way. 77 00:02:16,142 --> 00:02:16,772 Chris: Very good. 78 00:02:17,192 --> 00:02:19,712 Would you say it also improves the relationship between the 79 00:02:19,712 --> 00:02:20,912 manager and the employee? 80 00:02:21,212 --> 00:02:21,722 Oh, for sure. 81 00:02:22,142 --> 00:02:22,682 They get that. 82 00:02:22,982 --> 00:02:24,272 time set aside. 83 00:02:24,962 --> 00:02:26,282 Every week or every how 84 00:02:26,312 --> 00:02:26,762 Wayne: often. 85 00:02:27,332 --> 00:02:29,912 Chris: They get to discuss things even outside of work. 86 00:02:30,182 --> 00:02:32,879 Just If you were met a friend every weekend for coffee. 87 00:02:32,879 --> 00:02:33,929 you'd start to develop 88 00:02:33,959 --> 00:02:34,949 Wayne: a better relationship. 89 00:02:34,949 --> 00:02:36,929 Chris: just discussing and spending time together. 90 00:02:37,139 --> 00:02:37,349 Sure. 91 00:02:37,739 --> 00:02:37,949 Yep. 92 00:02:39,539 --> 00:02:40,799 It's also a really good 93 00:02:40,799 --> 00:02:41,249 Wayne: way for. 94 00:02:41,279 --> 00:02:42,329 Chris: the management to get 95 00:02:42,389 --> 00:02:43,859 Wayne: Feedback on how they're doing. 96 00:02:43,979 --> 00:02:44,699 what's going on. 97 00:02:45,599 --> 00:02:46,589 which is so important. 98 00:02:46,769 --> 00:02:47,219 Absolutely. 99 00:02:47,639 --> 00:02:48,329 So important. 100 00:02:48,719 --> 00:02:49,829 here's an interesting question. 101 00:02:49,829 --> 00:02:50,099 Chris: for you. 102 00:02:50,099 --> 00:02:51,749 What makes a good one-on-one? 103 00:02:54,869 --> 00:02:55,289 I think 104 00:02:55,499 --> 00:02:58,049 Wayne: what makes some of the things for me that make it good. 105 00:02:58,349 --> 00:02:58,739 Are. 106 00:02:59,519 --> 00:03:01,029 A mutual understanding. 107 00:03:01,076 --> 00:03:02,726 What said in here will stay in here? 108 00:03:02,876 --> 00:03:03,146 Yes. 109 00:03:03,776 --> 00:03:04,886 Chris: The cone of silence. 110 00:03:05,576 --> 00:03:07,136 Wayne: open dialogue. 111 00:03:07,736 --> 00:03:08,906 Why was disrespectful 112 00:03:09,266 --> 00:03:11,216 Chris: when I do evaluations with my guys. 113 00:03:11,876 --> 00:03:13,016 As a grievance 114 00:03:14,456 --> 00:03:14,936 Wayne: Process 115 00:03:14,936 --> 00:03:15,926 Chris: that you 116 00:03:15,926 --> 00:03:18,416 Wayne: can say whatever you want to, whether you like it. 117 00:03:18,506 --> 00:03:19,046 dislike it. 118 00:03:19,106 --> 00:03:19,706 Disagree. 119 00:03:20,546 --> 00:03:20,876 Chris: Just be 120 00:03:20,876 --> 00:03:22,248 Wayne: respectful and we'll talk through it. 121 00:03:22,488 --> 00:03:22,968 Very good. 122 00:03:23,808 --> 00:03:24,408 Yeah, that's a great 123 00:03:24,438 --> 00:03:25,158 Chris: one-on-one. 124 00:03:25,998 --> 00:03:27,258 Wayne: What type of question you ask 125 00:03:27,258 --> 00:03:28,668 Chris: your people in your one-on-ones? 126 00:03:31,158 --> 00:03:33,348 Wayne: What kind of improvements can they see 127 00:03:33,348 --> 00:03:34,098 Chris: in the department? 128 00:03:34,488 --> 00:03:35,044 Very good. 129 00:03:35,066 --> 00:03:37,496 If they have any ideas on how to improve the department. 130 00:03:38,156 --> 00:03:39,686 I try to encourage them to. 131 00:03:40,916 --> 00:03:42,536 As they have certain skills. 132 00:03:43,226 --> 00:03:43,496 Wayne: To. 133 00:03:44,216 --> 00:03:44,366 Chris: Yeah. 134 00:03:44,696 --> 00:03:45,326 those skills. 135 00:03:45,626 --> 00:03:46,526 Fantastic. 136 00:03:47,186 --> 00:03:47,876 Macomb. 137 00:03:48,266 --> 00:03:49,106 Go to our department. 138 00:03:49,256 --> 00:03:50,276 I want to be on your team. 139 00:03:50,276 --> 00:03:51,476 You do a great one on one. 140 00:03:53,756 --> 00:03:55,136 Some of the questions I have. 141 00:03:55,406 --> 00:03:56,726 I came up with three categories. 142 00:03:56,726 --> 00:03:57,746 I have positioned. 143 00:03:57,746 --> 00:03:58,856 questions like. 144 00:03:59,426 --> 00:04:00,056 How do you view 145 00:04:00,116 --> 00:04:01,316 Wayne: yourself in this role? 146 00:04:02,083 --> 00:04:02,293 One 147 00:04:02,473 --> 00:04:03,433 Chris: I asked to people. 148 00:04:03,433 --> 00:04:07,453 today is Draw me a pie chart of how you would spend your time. 149 00:04:07,633 --> 00:04:08,773 If everything on your job. 150 00:04:08,773 --> 00:04:09,373 was Perfect. 151 00:04:09,373 --> 00:04:10,753 You've got 40 hours this week. 152 00:04:10,753 --> 00:04:12,223 How would you spend those 40 hours? 153 00:04:12,223 --> 00:04:13,693 If everything was perfect. 154 00:04:14,383 --> 00:04:15,523 And my followup in that meeting 155 00:04:15,553 --> 00:04:16,213 Wayne: It's going to be okay. 156 00:04:16,243 --> 00:04:18,343 How do we start moving towards that? 157 00:04:18,343 --> 00:04:19,033 Chris: pie chart? 158 00:04:20,143 --> 00:04:22,063 Wayne: And that gives them focus. 159 00:04:22,213 --> 00:04:22,813 Absolutely. 160 00:04:23,143 --> 00:04:24,073 You can ask them about their 161 00:04:24,103 --> 00:04:24,776 Chris: career. 162 00:04:24,799 --> 00:04:25,789 If you're having the best. 163 00:04:25,789 --> 00:04:27,169 day at work you've ever had. 164 00:04:27,169 --> 00:04:28,069 What would your schedule? 165 00:04:28,069 --> 00:04:31,669 look like and What satisfaction do you get from your job? 166 00:04:31,699 --> 00:04:34,159 and where have you been most successful in the past? 167 00:04:35,869 --> 00:04:36,079 Yeah. 168 00:04:36,169 --> 00:04:36,799 Those will give you a 169 00:04:37,159 --> 00:04:37,549 Wayne: of. 170 00:04:38,239 --> 00:04:39,349 Inside information. 171 00:04:39,919 --> 00:04:41,569 Because with my guys, it's not really. 172 00:04:41,899 --> 00:04:42,739 What they say. 173 00:04:43,369 --> 00:04:43,639 It's. 174 00:04:44,299 --> 00:04:45,169 How they got there. 175 00:04:45,709 --> 00:04:46,789 You're absolutely right. 176 00:04:46,849 --> 00:04:47,659 Chris: That's beautiful. 177 00:04:48,499 --> 00:04:50,629 Wayne: The last group I've got as long-term goals. 178 00:04:51,019 --> 00:04:51,589 I asked him, what 179 00:04:51,589 --> 00:04:52,939 Chris: are your long-term goals? 180 00:04:53,329 --> 00:04:54,379 Where do you want to be five 181 00:04:54,409 --> 00:04:55,039 Wayne: years from now? 182 00:04:55,099 --> 00:04:56,539 What skills do you need to hit this? 183 00:04:57,169 --> 00:04:58,009 Chris: And how can I help you? 184 00:04:58,009 --> 00:04:58,609 get there? 185 00:05:00,229 --> 00:05:01,982 Wayne: So we have those conversations. 186 00:05:02,822 --> 00:05:04,172 Very organically. 187 00:05:05,282 --> 00:05:06,002 As a group. 188 00:05:06,392 --> 00:05:08,252 So the nature of my department there's. 189 00:05:08,792 --> 00:05:10,982 One or two people in there every day. 190 00:05:12,032 --> 00:05:12,542 And. 191 00:05:13,112 --> 00:05:13,292 The 192 00:05:13,322 --> 00:05:13,982 Chris: conversation. 193 00:05:14,492 --> 00:05:15,302 very freely. 194 00:05:15,512 --> 00:05:16,412 That's great. 195 00:05:17,132 --> 00:05:17,612 That sounds like. 196 00:05:17,612 --> 00:05:18,572 an open environment. 197 00:05:18,662 --> 00:05:19,472 Wayne: they'll tell. 198 00:05:19,610 --> 00:05:20,030 They'll 199 00:05:20,480 --> 00:05:21,917 Chris: tell us or tell me. 200 00:05:21,917 --> 00:05:23,867 of Where they're at, what they're thinking and. 201 00:05:25,277 --> 00:05:25,367 They 202 00:05:25,367 --> 00:05:27,797 don't say this is where I see myself in five years. 203 00:05:28,037 --> 00:05:33,107 but I can tell by the way, They look at certain things and process certain things. 204 00:05:33,287 --> 00:05:35,897 this is kind of on the forefront of their Sure. 205 00:05:37,217 --> 00:05:37,697 That tells 206 00:05:37,697 --> 00:05:38,027 Wayne: me. 207 00:05:38,357 --> 00:05:38,897 they have. 208 00:05:40,427 --> 00:05:41,207 Trusting you. 209 00:05:41,447 --> 00:05:42,527 And they have competency. 210 00:05:42,947 --> 00:05:43,667 and that's wonderful. 211 00:05:44,357 --> 00:05:45,257 Hopefully they address me. 212 00:05:45,677 --> 00:05:48,677 I had a person once told me that they wanted to be on a different team. 213 00:05:48,767 --> 00:05:50,477 And this case, there were project management team. 214 00:05:51,227 --> 00:05:51,737 Chris: So I said, That's 215 00:05:51,767 --> 00:05:52,397 Wayne: fantastic. 216 00:05:52,607 --> 00:05:53,237 see what we can do. 217 00:05:53,837 --> 00:05:55,277 And we got this person, some training. 218 00:05:55,307 --> 00:05:56,327 And project management. 219 00:05:56,507 --> 00:05:59,507 then we got them to do some small project management. 220 00:06:00,647 --> 00:06:00,977 Chris: Being 221 00:06:01,007 --> 00:06:02,717 Wayne: observed by the project management team. 222 00:06:02,777 --> 00:06:04,637 Chris: and slowly transition them into that role. 223 00:06:04,637 --> 00:06:05,607 So it worked great. 224 00:06:05,636 --> 00:06:06,266 Wayne: Yeah, I tried to do 225 00:06:06,266 --> 00:06:07,109 Chris: that with Yeah. 226 00:06:07,349 --> 00:06:08,099 Wayne: my group 227 00:06:08,219 --> 00:06:08,819 Chris: is. 228 00:06:09,269 --> 00:06:09,749 that Barry's. 229 00:06:09,959 --> 00:06:10,709 Wayne: in seniority. 230 00:06:11,579 --> 00:06:12,449 Chris: six years to. 231 00:06:13,319 --> 00:06:13,979 A few months. 232 00:06:14,159 --> 00:06:17,969 So the process of getting them to the next level is different for each of them. 233 00:06:18,959 --> 00:06:20,699 But I told them multiple times. 234 00:06:20,879 --> 00:06:21,749 The goal is. 235 00:06:22,589 --> 00:06:24,749 For this department to run without me. 236 00:06:25,709 --> 00:06:26,129 But at 237 00:06:26,129 --> 00:06:26,639 Wayne: some point, 238 00:06:26,669 --> 00:06:27,779 Chris: people are going to retire. 239 00:06:27,809 --> 00:06:28,379 Wayne: move on. 240 00:06:28,949 --> 00:06:29,879 Chris: I want to move on. 241 00:06:30,539 --> 00:06:30,659 But 242 00:06:30,659 --> 00:06:31,469 I don't want to leave it. 243 00:06:32,249 --> 00:06:33,449 That will lead the department chain. 244 00:06:33,809 --> 00:06:34,769 I don't want to leave you guys. 245 00:06:35,459 --> 00:06:35,879 I see. 246 00:06:36,479 --> 00:06:36,929 So just 247 00:06:36,929 --> 00:06:38,039 Wayne: step into those roles. 248 00:06:38,062 --> 00:06:38,962 Chris: That's fantastic. 249 00:06:40,252 --> 00:06:41,362 So I've got some tips. 250 00:06:41,362 --> 00:06:42,622 These are one-on-one tips for 251 00:06:42,622 --> 00:06:43,102 Wayne: managers. 252 00:06:43,912 --> 00:06:45,772 Chris: And I pulled these together and I want you to tell 253 00:06:45,772 --> 00:06:47,002 me if you agree with these. 254 00:06:47,422 --> 00:06:48,022 What I consider 255 00:06:48,052 --> 00:06:48,922 Wayne: these are the magic 256 00:06:48,950 --> 00:06:50,432 Chris: bullet points that you have. 257 00:06:51,032 --> 00:06:53,522 With your direct reports and one-on-one meetings. 258 00:06:53,522 --> 00:06:54,002 And the first 259 00:06:54,032 --> 00:06:54,782 Wayne: thing is to bring 260 00:06:54,782 --> 00:06:57,392 Chris: a sense of curiosity and openness with you. 261 00:06:58,322 --> 00:06:58,772 Wayne: I agree. 262 00:06:59,642 --> 00:07:02,702 Chris: The second one is to have a problem solving attitude. 263 00:07:02,882 --> 00:07:03,602 But to 264 00:07:03,632 --> 00:07:03,782 Wayne: Good. 265 00:07:03,992 --> 00:07:04,952 Keep it for library. 266 00:07:05,552 --> 00:07:07,922 You're not there to fix all their problems, but you're 267 00:07:07,952 --> 00:07:09,062 there to work with them. 268 00:07:09,092 --> 00:07:10,082 Chris: through the problems. 269 00:07:10,472 --> 00:07:10,802 Wayne: I agree. 270 00:07:12,212 --> 00:07:12,362 Chris: The 271 00:07:12,392 --> 00:07:13,952 Wayne: next one is to ask questions. 272 00:07:14,132 --> 00:07:15,632 instead of telling people what to do. 273 00:07:16,952 --> 00:07:18,002 That's a big one for me. 274 00:07:18,632 --> 00:07:18,902 Chris: That's a, 275 00:07:19,112 --> 00:07:19,982 Wayne: And here's one for me. 276 00:07:20,042 --> 00:07:21,662 Chris: Listen, More than you. 277 00:07:21,662 --> 00:07:22,262 talk. 278 00:07:23,642 --> 00:07:24,572 I get to talk to them. 279 00:07:24,572 --> 00:07:27,182 Through the team meetings and through the huddles and everything else. 280 00:07:27,182 --> 00:07:29,132 And the one-on-one is third time to talk. 281 00:07:29,852 --> 00:07:30,212 That's right. 282 00:07:30,752 --> 00:07:34,232 And here's a good one that I don't think you have a problem with but some may 283 00:07:34,232 --> 00:07:36,992 leave Any blaming attitude out the door. 284 00:07:37,232 --> 00:07:38,372 that one-on-one meeting. 285 00:07:38,372 --> 00:07:39,812 is not the place for that. 286 00:07:40,502 --> 00:07:40,952 No. 287 00:07:40,952 --> 00:07:41,282 And. 288 00:07:42,452 --> 00:07:42,572 You 289 00:07:42,572 --> 00:07:44,312 have not all one-on-one meetings. 290 00:07:45,002 --> 00:07:45,542 Our set. 291 00:07:45,932 --> 00:07:46,412 positive 292 00:07:46,442 --> 00:07:47,012 Wayne: backdrop. 293 00:07:47,582 --> 00:07:48,122 Chris: That's true. 294 00:07:49,082 --> 00:07:50,072 So genuinely. 295 00:07:50,162 --> 00:07:51,062 I take the position. 296 00:07:51,092 --> 00:07:51,512 Wayne: of 297 00:07:52,202 --> 00:07:53,222 Chris: this is what happened. 298 00:07:54,212 --> 00:07:54,392 Wayne: This 299 00:07:54,422 --> 00:07:55,442 Chris: is the last I know of it. 300 00:07:55,952 --> 00:07:56,822 I don't understand 301 00:07:56,972 --> 00:07:57,722 Wayne: this happened. 302 00:07:57,812 --> 00:07:59,072 Chris: Can you please explain it to me? 303 00:07:59,432 --> 00:08:00,012 That's good. 304 00:08:00,012 --> 00:08:00,914 And I've found. 305 00:08:01,874 --> 00:08:03,464 Something that you have discovered as well. 306 00:08:03,464 --> 00:08:05,534 the way you phrase that is so important. 307 00:08:05,804 --> 00:08:09,644 If I ask an employee or let's say, I ask anyone, Why did you do. 308 00:08:09,644 --> 00:08:10,064 this? 309 00:08:10,094 --> 00:08:11,354 They're going to dig in. 310 00:08:11,684 --> 00:08:13,874 And they're going to be combative and they're going to fight. 311 00:08:13,874 --> 00:08:14,564 me on that. 312 00:08:14,804 --> 00:08:17,444 But if I phrase the same question, a little different. 313 00:08:17,464 --> 00:08:20,764 And How did we determine this was the best way to handle? 314 00:08:20,764 --> 00:08:20,944 it. 315 00:08:21,274 --> 00:08:23,404 Then they'll walk me through their mental process 316 00:08:23,404 --> 00:08:24,304 Wayne: of how they got there. 317 00:08:24,334 --> 00:08:25,174 And that's what I want. 318 00:08:25,804 --> 00:08:25,984 Chris: Yeah. 319 00:08:26,079 --> 00:08:27,129 So here is. 320 00:08:27,219 --> 00:08:28,119 something interesting. 321 00:08:28,119 --> 00:08:30,699 This is for practices. 322 00:08:30,849 --> 00:08:33,249 If you want to have bad, one-on-one. 323 00:08:33,249 --> 00:08:33,879 meetings. 324 00:08:33,946 --> 00:08:34,734 We get to use this. 325 00:08:35,124 --> 00:08:36,744 that once Dave's not here. 326 00:08:38,244 --> 00:08:38,904 We miss your day. 327 00:08:39,864 --> 00:08:40,014 We 328 00:08:40,044 --> 00:08:40,824 Wayne: don't have the funny. 329 00:08:45,054 --> 00:08:45,894 So the first 330 00:08:46,224 --> 00:08:47,634 Chris: practice for one-on-one 331 00:08:47,664 --> 00:08:47,934 Wayne: meetings. 332 00:08:48,744 --> 00:08:50,784 Is using one-on-one as 333 00:08:50,784 --> 00:08:52,284 Chris: a status update meeting. 334 00:08:52,314 --> 00:08:54,204 Where you clicked through all their statuses. 335 00:08:54,264 --> 00:08:54,714 you agree 336 00:08:54,714 --> 00:08:55,344 Wayne: or disagree. 337 00:08:55,884 --> 00:08:56,334 I agree. 338 00:08:57,684 --> 00:09:00,474 Chris: The second bad practice for one-on-one meetings. 339 00:09:00,474 --> 00:09:01,554 is Skipping meetings. 340 00:09:01,554 --> 00:09:02,754 and just blowing them off. 341 00:09:03,234 --> 00:09:03,504 Yeah, that's 342 00:09:03,534 --> 00:09:03,834 Wayne: awful. 343 00:09:03,924 --> 00:09:04,284 Cause 344 00:09:04,644 --> 00:09:05,364 Chris: Bad precedent. 345 00:09:05,604 --> 00:09:06,744 It really is. 346 00:09:06,864 --> 00:09:08,304 If you don't take it seriously. 347 00:09:08,304 --> 00:09:10,884 as a manager, no, one's going to take it seriously. 348 00:09:12,054 --> 00:09:12,624 the third is 349 00:09:12,654 --> 00:09:13,284 Wayne: very similar. 350 00:09:13,284 --> 00:09:14,844 Chris: to That is where you have infrequent. 351 00:09:14,874 --> 00:09:17,484 one-on-ones You may meet once a week, once. 352 00:09:17,514 --> 00:09:18,054 a two weeks. 353 00:09:18,054 --> 00:09:20,064 then it may become once every six weeks. 354 00:09:20,064 --> 00:09:21,804 or just whenever you get around to it. 355 00:09:22,884 --> 00:09:23,274 I agree. 356 00:09:23,394 --> 00:09:24,744 One of the things I've tried really hard. 357 00:09:24,744 --> 00:09:25,734 Wayne: at my one-on-ones. 358 00:09:26,424 --> 00:09:26,964 Is I'm trying to 359 00:09:26,994 --> 00:09:27,864 Chris: get my guys to the. 360 00:09:28,374 --> 00:09:29,064 When I say, come. 361 00:09:29,214 --> 00:09:30,624 The office, they don't automatically. 362 00:09:30,624 --> 00:09:31,764 Wayne: have the sense of dread. 363 00:09:32,604 --> 00:09:33,414 Chris: That's great. 364 00:09:33,594 --> 00:09:34,224 Wayne: it could be, 365 00:09:34,963 --> 00:09:35,623 Chris: it's not usually. 366 00:09:35,623 --> 00:09:36,343 Wayne: anything bad. 367 00:09:38,053 --> 00:09:38,863 Chris: Oh man. 368 00:09:39,103 --> 00:09:39,403 Mr. 369 00:09:39,403 --> 00:09:39,853 Hunter called 370 00:09:39,883 --> 00:09:40,663 Wayne: me to his office. 371 00:09:41,383 --> 00:09:42,193 Chris: Nice knowing you. 372 00:09:45,493 --> 00:09:47,533 And the last one is lacking clarity. 373 00:09:47,923 --> 00:09:48,523 Because great. 374 00:09:48,523 --> 00:09:50,383 One-on-ones Don't just happen. 375 00:09:50,383 --> 00:09:52,963 There's some prep work that has to go on before that. 376 00:09:53,323 --> 00:09:53,593 And it 377 00:09:53,623 --> 00:09:53,863 Wayne: means. 378 00:09:54,283 --> 00:09:55,063 On your part. 379 00:09:55,183 --> 00:09:56,323 And on the new boys. 380 00:09:56,623 --> 00:09:58,063 Chris: part, they need to understand how 381 00:09:58,153 --> 00:09:59,143 Wayne: one-on-one works 382 00:09:59,143 --> 00:10:00,253 Chris: and why they're essential. 383 00:10:01,693 --> 00:10:02,953 So here's some Bible verses. 384 00:10:02,953 --> 00:10:04,903 that I've found that can relate to one-on-one. 385 00:10:05,263 --> 00:10:05,353 The 386 00:10:05,383 --> 00:10:06,163 Wayne: first was a green 387 00:10:06,163 --> 00:10:07,993 Chris: one, Proverbs 27 17. 388 00:10:07,993 --> 00:10:08,953 One of my favorites. 389 00:10:09,223 --> 00:10:11,053 As one piece of iron sharpens, another. 390 00:10:11,113 --> 00:10:13,273 So friends keep each other sharp. 391 00:10:13,603 --> 00:10:14,563 Isn't that a great verse. 392 00:10:14,953 --> 00:10:15,823 Wayne: huge verse. 393 00:10:16,303 --> 00:10:20,233 Chris: The next is Proverbs again, Proverbs 11, 14, Where 394 00:10:20,233 --> 00:10:21,943 there is no guidance a people. 395 00:10:21,943 --> 00:10:24,553 falls, But in an abundance of counselors. 396 00:10:24,553 --> 00:10:26,863 there is safety and that's our job. 397 00:10:27,043 --> 00:10:28,123 Employees can fall. 398 00:10:28,123 --> 00:10:30,493 We're there to keep them safe and make sure they know what they're doing. 399 00:10:31,273 --> 00:10:31,603 That's right. 400 00:10:32,443 --> 00:10:33,973 And the last one is first. 401 00:10:34,393 --> 00:10:36,403 Thessaloniki ans five 11. 402 00:10:36,553 --> 00:10:37,333 Wayne: So we encourage 403 00:10:37,363 --> 00:10:41,173 Chris: each other and build each other up just as you're already doing. 404 00:10:41,443 --> 00:10:42,643 And that's one of the big jobs. 405 00:10:42,643 --> 00:10:45,343 of any time of leadership is encouragement. 406 00:10:45,763 --> 00:10:45,943 Yeah. 407 00:10:46,333 --> 00:10:48,373 Because the people that work for you. 408 00:10:49,003 --> 00:10:49,603 There are people. 409 00:10:50,293 --> 00:10:51,253 They're not robots. 410 00:10:51,673 --> 00:10:51,973 You're 411 00:10:52,003 --> 00:10:52,753 Wayne: exactly right. 412 00:10:52,783 --> 00:10:53,323 And they have a 413 00:10:53,323 --> 00:10:55,753 Chris: life outside of work and work at times. 414 00:10:55,753 --> 00:10:58,423 may not be the most important thing in the world to them. 415 00:10:58,573 --> 00:10:58,813 No. 416 00:11:00,013 --> 00:11:03,133 So here's the questions I have on my one-on-one meetings. 417 00:11:03,163 --> 00:11:04,003 I jotted these down. 418 00:11:04,033 --> 00:11:04,663 I try to take 419 00:11:04,663 --> 00:11:05,533 Wayne: half an hour. 420 00:11:05,893 --> 00:11:06,493 Every week. 421 00:11:06,763 --> 00:11:08,173 Chris: For my direct reports. 422 00:11:08,413 --> 00:11:10,003 Occasionally I'll do skip level. 423 00:11:10,003 --> 00:11:10,753 reports for the 424 00:11:10,753 --> 00:11:11,653 Wayne: people that report 425 00:11:11,653 --> 00:11:12,733 Chris: to some of my reports, 426 00:11:12,793 --> 00:11:13,153 Wayne: but that's 427 00:11:13,303 --> 00:11:14,593 Chris: a regularly scheduled thing. 428 00:11:15,073 --> 00:11:16,723 But For the first five minutes. 429 00:11:16,813 --> 00:11:18,613 I just try to catch up in their life. 430 00:11:18,943 --> 00:11:21,223 I want to know what's going on with them outside of work. 431 00:11:21,223 --> 00:11:22,303 What are their hobbies? 432 00:11:22,333 --> 00:11:23,293 What are their passions? 433 00:11:23,293 --> 00:11:24,193 What interests them? 434 00:11:24,553 --> 00:11:25,453 It gives me a little bit. 435 00:11:25,453 --> 00:11:28,813 to know A little more about them and see them as a person instead 436 00:11:28,813 --> 00:11:30,313 of just a resource at work. 437 00:11:30,733 --> 00:11:32,053 I'm sure you do the same thing. 438 00:11:32,173 --> 00:11:32,533 Wayne: I do. 439 00:11:34,843 --> 00:11:35,893 Chris: The second is. 440 00:11:35,953 --> 00:11:36,493 kudos. 441 00:11:36,493 --> 00:11:37,543 What are your wins? 442 00:11:37,573 --> 00:11:38,743 Since The last week. 443 00:11:39,163 --> 00:11:40,542 And wins loosely defined. 444 00:11:40,542 --> 00:11:44,322 It could be, I met this objective or this terrible problem. 445 00:11:44,412 --> 00:11:47,172 I found a solution to just tell me something good. 446 00:11:47,232 --> 00:11:48,342 Wayne: You've done since last week. 447 00:11:49,062 --> 00:11:49,212 Chris: Yeah. 448 00:11:49,362 --> 00:11:50,232 Wayne: are you engaged? 449 00:11:50,292 --> 00:11:51,042 Chris: Very good. 450 00:11:51,792 --> 00:11:53,142 The next one's an important one. 451 00:11:53,142 --> 00:11:55,422 What are your top priorities this week? 452 00:11:55,422 --> 00:11:56,652 What are your big rocks? 453 00:11:56,652 --> 00:11:59,862 If you're a fan of Stephen Covey in the seven habits, what things 454 00:11:59,862 --> 00:12:01,722 do you have to do this week? 455 00:12:02,922 --> 00:12:04,152 I asked my guys everyday. 456 00:12:04,842 --> 00:12:05,142 Very 457 00:12:05,202 --> 00:12:05,562 Wayne: good. 458 00:12:06,132 --> 00:12:06,312 Are you 459 00:12:06,312 --> 00:12:07,542 Chris: a fan of the seven habits? 460 00:12:07,542 --> 00:12:09,072 of from Steven Kovi? 461 00:12:09,702 --> 00:12:10,422 I don't have a lot of. 462 00:12:10,482 --> 00:12:11,832 Wayne: them, but I really like. 463 00:12:13,362 --> 00:12:13,962 Chris: There we go. 464 00:12:16,392 --> 00:12:17,052 So the next. 465 00:12:17,082 --> 00:12:19,152 I got and I've got 10, this was number four. 466 00:12:19,422 --> 00:12:22,602 What are your longterm goals and how can I help you achieve. 467 00:12:22,602 --> 00:12:22,752 them? 468 00:12:22,752 --> 00:12:24,282 And We discussed that before. 469 00:12:24,282 --> 00:12:26,022 when someone wanted to be on a different team. 470 00:12:26,382 --> 00:12:27,312 And to be honest, 471 00:12:27,822 --> 00:12:28,992 even though they're doing a great job. 472 00:12:29,022 --> 00:12:31,062 If they're not happy, I would rather have them happy. 473 00:12:31,062 --> 00:12:33,252 And I want someone on my team who wants to be there. 474 00:12:33,852 --> 00:12:34,542 Exactly. 475 00:12:35,502 --> 00:12:37,992 Here's an interesting one and this applies. 476 00:12:39,102 --> 00:12:41,442 I guess I can apply to any size organization, but 477 00:12:41,442 --> 00:12:43,632 specifically large organizations. 478 00:12:44,082 --> 00:12:45,702 Do You have any questions for me? 479 00:12:45,822 --> 00:12:47,382 Or have you heard any rumors? 480 00:12:47,412 --> 00:12:48,762 you would like to discuss. 481 00:12:50,172 --> 00:12:50,562 Wayne: Okay. 482 00:12:51,162 --> 00:12:52,932 Chris: I am completely open and upfront. 483 00:12:52,962 --> 00:12:54,252 And if I can't tell them an. 484 00:12:54,282 --> 00:12:56,742 answer, I'll say, I can't tell you that. 485 00:12:57,162 --> 00:12:57,432 Wayne: And that's 486 00:12:57,432 --> 00:12:58,032 Chris: rare. 487 00:12:58,272 --> 00:13:01,482 But usually I'll say, this is exactly what I know. 488 00:13:01,482 --> 00:13:06,102 And once they hear it from me or from any authority, figure that it does a better 489 00:13:06,102 --> 00:13:07,812 job and it cuts down on the rumors. 490 00:13:09,042 --> 00:13:09,702 Wayne: Which is big. 491 00:13:09,942 --> 00:13:10,392 Yes. 492 00:13:10,842 --> 00:13:11,742 Rumors fly. 493 00:13:11,952 --> 00:13:12,852 Or They really do. 494 00:13:13,932 --> 00:13:15,432 Number six and number seven. 495 00:13:15,852 --> 00:13:16,692 Chris: go hand in hand. 496 00:13:16,722 --> 00:13:18,072 Wayne: Number six is what are the 497 00:13:18,072 --> 00:13:19,542 Chris: statuses of your last 498 00:13:19,542 --> 00:13:20,172 Wayne: action items? 499 00:13:20,832 --> 00:13:21,972 Chris: And number seven is what are your 500 00:13:22,032 --> 00:13:22,602 Wayne: action items. 501 00:13:22,632 --> 00:13:22,722 This. 502 00:13:23,502 --> 00:13:25,152 And that's where I suggest they make out. 503 00:13:25,212 --> 00:13:26,502 If they have a pie chart. 504 00:13:26,892 --> 00:13:27,432 That looks like. 505 00:13:27,552 --> 00:13:28,752 Chris: their time would be spent. 506 00:13:28,752 --> 00:13:30,102 So they've got a week to do that. 507 00:13:30,162 --> 00:13:32,562 And the next week we'll start working on how to get you there. 508 00:13:34,422 --> 00:13:37,272 Number eight is how are you tracking this past week? 509 00:13:37,602 --> 00:13:40,152 Are there any blockers I can help remove? 510 00:13:40,602 --> 00:13:43,332 Is there anything I can do in other words, to help you get 511 00:13:43,332 --> 00:13:44,292 through what you need to do? 512 00:13:44,292 --> 00:13:46,392 Because sometimes there are, and they don't mention it. 513 00:13:47,832 --> 00:13:50,232 Number nine is the most important one. 514 00:13:50,592 --> 00:13:51,402 That I asked. 515 00:13:51,792 --> 00:13:53,712 and it's on a scale of One to 10. 516 00:13:53,922 --> 00:13:56,862 How happy are you with your work-life balance? 517 00:13:56,982 --> 00:13:59,562 and how can I help you get closer to a 10? 518 00:14:00,282 --> 00:14:02,622 And I'll tell you, I had two of these today and one was 519 00:14:02,622 --> 00:14:04,302 a nine and one was a 9.9. 520 00:14:04,302 --> 00:14:05,652 So I'm very happy with that. 521 00:14:05,664 --> 00:14:06,643 Clearly we still got a 522 00:14:06,643 --> 00:14:07,363 Wayne: a little bit to go. 523 00:14:08,323 --> 00:14:08,593 Chris: What are the 524 00:14:08,593 --> 00:14:09,853 Wayne: things you do to help your people? 525 00:14:09,943 --> 00:14:11,053 with our work-life balance? 526 00:14:12,373 --> 00:14:14,483 Just asking them about their life. 527 00:14:14,499 --> 00:14:14,799 Chris: I've got 528 00:14:14,829 --> 00:14:15,369 Wayne: people. 529 00:14:16,479 --> 00:14:18,579 Some of my, in my group have kids. 530 00:14:19,029 --> 00:14:20,469 Some of them are married. 531 00:14:20,592 --> 00:14:20,982 Some of 532 00:14:21,012 --> 00:14:22,422 Chris: We have some medical issues. 533 00:14:23,322 --> 00:14:23,742 Wayne: And 534 00:14:23,742 --> 00:14:24,822 Chris: I tried to make. 535 00:14:26,952 --> 00:14:29,082 Any changes that I can in the department. 536 00:14:29,652 --> 00:14:30,612 Specific to them. 537 00:14:31,152 --> 00:14:31,782 To help them. 538 00:14:32,082 --> 00:14:32,772 And that's awesome. 539 00:14:32,772 --> 00:14:34,032 Wayne: create a team atmosphere 540 00:14:34,362 --> 00:14:36,492 Chris: so that they want to try to help one another. 541 00:14:37,392 --> 00:14:38,982 That's a great answer. 542 00:14:39,012 --> 00:14:39,972 Fantastic. 543 00:14:40,242 --> 00:14:41,952 I need to feel like I need to be writing that down? 544 00:14:41,952 --> 00:14:42,312 So. 545 00:14:42,642 --> 00:14:44,352 I'm going to go back through the transcript of this. 546 00:14:44,352 --> 00:14:45,702 Let me get that information. 547 00:14:45,702 --> 00:14:46,392 That's great. 548 00:14:47,112 --> 00:14:48,402 So now we're up to number 10. 549 00:14:48,432 --> 00:14:50,142 I'm going to build a little drama for this one. 550 00:14:55,272 --> 00:14:57,282 This is the last question I always ask. 551 00:14:57,282 --> 00:15:00,822 And if there is one thing I can do differently to help 552 00:15:00,822 --> 00:15:02,472 you more what would that be 553 00:15:03,162 --> 00:15:07,602 And sometimes I get great answers and Sometimes I don't get any answers at 554 00:15:07,602 --> 00:15:11,562 all And Usually it's something that I've overlooked Or a bad assumption 555 00:15:11,592 --> 00:15:14,952 I've made but this keeps me on track This keeps me honest This shows 556 00:15:14,982 --> 00:15:18,522 me that there's things going on I need to be a little more aware of 557 00:15:18,912 --> 00:15:19,152 Wayne: yeah 558 00:15:20,175 --> 00:15:22,755 Chris: a lot of these conversations that you talked about having on 559 00:15:22,755 --> 00:15:24,464 your one-on-one meetings weekly 560 00:15:26,204 --> 00:15:26,954 Wayne: Where my 561 00:15:27,014 --> 00:15:30,074 Chris: department meets in person I can ask them. 562 00:15:31,342 --> 00:15:31,852 everyday. 563 00:15:32,062 --> 00:15:35,710 Very good And that's an important distinction My team is completely remote 564 00:15:35,718 --> 00:15:39,258 Since COVID And I don't get The only time I get to see face to face is 565 00:15:39,258 --> 00:15:42,708 when We do zoom meetings Other than that We just meet online and we I 566 00:15:42,708 --> 00:15:45,438 hear the voices but I don't see the face And that's a big difference 567 00:15:45,768 --> 00:15:46,228 Wayne: Huge 568 00:15:46,228 --> 00:15:48,630 Chris: Okay That's all for one-on-one meetings Wayne do you 569 00:15:48,630 --> 00:15:49,770 have anything else you want to add 570 00:15:50,400 --> 00:15:51,000 Wayne: I do not 571 00:15:51,210 --> 00:15:54,690 Chris: Visit us on lead 12 twelve.com And remember please 572 00:15:54,690 --> 00:15:56,220 pray for Dave Thanks everyone